Privacy Policy

Your Privacy Matters

We're committed to protecting your personal information and being transparent about how we collect, use, and store your data.

Last updated: October 5, 2025

Privacy at a Glance

The key principles that guide our privacy practices

Data Security

Your data is encrypted in transit and at rest. We use industry-standard security measures to protect your information.

Transparency

We clearly explain what data we collect, why we collect it, and how long we keep it. No hidden practices.

Your Control

You can access, update, or delete your data at any time. Your privacy settings are in your control.

Information We Collect

Account Information

When you create a Benchie account, we collect:

  • Email address (required for account access)
  • Username (your chosen display name)
  • Profile information you choose to share
  • Subscription and billing information

Benchmark Data

To provide our benchmarking services, we collect:

  • Hardware specifications and system configurations
  • Benchmark test results and performance scores
  • Computer profiles you create
  • Leaderboard participation data

Usage Information

We automatically collect certain information about how you use Benchie:

  • Pages visited and features used
  • Time spent on different sections
  • Error logs and diagnostic information
  • Device and browser information
How We Use Your Information

Service Operation

  • Provide and maintain the Benchie platform
  • Process and display benchmark results
  • Manage your account and subscription
  • Enable community features and leaderboards

Communication

  • Send account-related notifications
  • Provide customer support
  • Share product updates (with your consent)
  • Send security alerts when necessary

Improvement and Analytics

  • Analyze usage patterns to improve our service
  • Generate aggregate statistics (no personal data)
  • Troubleshoot technical issues
  • Develop new features based on user needs
Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information only in these specific circumstances:

Public Information

  • Benchmark results you choose to make public
  • Leaderboard entries with your username
  • Profile information you've set as public

Service Providers

  • Payment processors for billing (Stripe)
  • Cloud hosting providers (AWS)
  • Analytics tools for service improvement
  • Customer support platforms

Legal Requirements

We may disclose information if required by law, court order, or to protect our rights and users' safety.

Data Security

We implement industry-standard security measures to protect your data:

  • SSL/TLS encryption for all data transmission
  • Encrypted storage for sensitive information
  • Regular security audits and updates
  • Access controls and authentication requirements
  • Monitoring for suspicious activity

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to following best practices and notifying you of any breaches.

Your Rights and Choices

You have several rights regarding your personal information:

Access and Portability

  • Request a copy of your personal data
  • Export your benchmark results and data
  • View all information we have about you

Correction and Updates

  • Update your profile information anytime
  • Correct inaccurate personal data
  • Modify privacy settings

Deletion

  • Delete your account and associated data
  • Request removal of specific information
  • Withdraw consent for data processing

Communication Preferences

  • Opt out of marketing communications
  • Choose notification preferences
  • Control public visibility settings
Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations:

  • Account Information: Until you delete your account
  • Benchmark Data: Until you delete specific results or your account
  • Usage Analytics: Aggregated data retained indefinitely (no personal identifiers)
  • Billing Records: Retained for 7 years for tax and legal compliance
  • Support Communications: Retained for 2 years

When you delete your account, we will permanently delete your personal information within 30 days, except where legal obligations require longer retention.

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us:

  • Email: privacy@benchie.io
  • Support: Contact Form
  • Mail: Benchie Privacy Team, 6305 Naples Blvd #1073 Naples, FL 34109

We will respond to your request within 30 days of receipt.